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Four new tools for Customer Success Management

Four new tools for Customer Success Management

by Ryan Fairweather | Apr 16, 2021 | Content & Document Management, CRM, Operations, SugarCRM

In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM take a light-hearted look at the latest customer experience trends and technologies. SugarCRM’s recent acquisition of W Systems offers SugarCRM customers a new range of tools that...
Customer Relationships in Crisis

Customer Relationships in Crisis

by Ryan Fairweather | Mar 26, 2021 | CRM, Marketing Automation, SugarCRM

49% of Australian sales leaders say that their CRM is costing their organisation lost revenues.  Evolution Marketing’s Darren Flood and SugarCRM’s Richard Miller have a light hearted look at the latest #customer experience platform trends from a report recently...
Sales challenges manufacturing businesses face – and how to solve them

Sales challenges manufacturing businesses face – and how to solve them

by typeandpixel | Aug 2, 2019 | CRM

If you’ve been keeping up with our blog, you’ll have read our recent piece on emerging trends in manufacturing and learnt how businesses are leveraging these trends to drive sales. This article looks at the sector through a different lens, discussing some of the key...
To delete or not to delete? What to do with lapsed customer records

To delete or not to delete? What to do with lapsed customer records

by typeandpixel | Jul 26, 2019 | CRM

When was the last time you gave your customer records a spring-clean? Possibly never right? Sitting down to interrogate thousands of data points is pretty low down on most people’s priority lists. But it does beg the question: should you be clearing your CRM database...
A Better SugarCRM & Xero link brings your numbers closer to your customers

A Better SugarCRM & Xero link brings your numbers closer to your customers

by Darren Flood | Jul 3, 2019 | CRM, Finance Integration

The way SugarCRM connects to Xero has been greatly improved. Eighty new updates have recently been made to the connection between these two systems in order to make them easier to use and improve overall capability. Here’s our roundup of the key changes. The BIG 6...
Sugar + new email automation capability = more sales for you

Sugar + new email automation capability = more sales for you

by Darren Flood | Jul 2, 2019 | CRM

The recent acquisition of Salesfusion will provide significant benefits for SugarCRM’s customers. Salesfusion is a leading marketing automation platform, recognised in the Gartner Magic Quadrant for Lead Management. Salesfusion turns website visitors into customers...
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