by Darren Flood | Aug 26, 2016 | CRM, Customer & Contact Management, News, SugarCRM
The screenshot below shows the new customer journey plugin announced by Sugar at SugarCon in June.This new plugin will allow you to define the steps that your customers pass through on their journey from interested prospect to satisfied customer advocate. Implementing...
by Darren Flood | Nov 18, 2015 | ACT!, CRM, Customer & Contact Management, Customer Stories, General, Software, Solution Type
Enerdrive Case StudyWe’ve been in this business for over a decade and over that time we’ve heard our share of customer relationship management (CRM) horror stories. No one uses it, it’s not working, and it’s not fit for purpose. If you’ve ever been involved in a CRM...
