Welcome to your CRM Self Assessment
1.
In our vision and purpose, the impact we want to make with our customers is the focus, not just our products, services or what we do.
31.
The customer information that is available is relevant, accurate, up to date, complete and consistent
36.
All of our improvement activities are pegged to the delivery of customer value and experience.
(That is, improvement activity does not detract from the delivery of customer value for the sake of, reducing costs for example).