Sales engagement automation

Zendesk Sell is an all-in-one lead generation and engagement tool to reach more qualified prospects, faster.  Zendesk Sell enhances productivity, processes, and pipeline visibility for your sales team.

Sales tools built for sales people

Your sales reps didn’t get hired to deal with difficult software.  Zendesk Sell is simple and designed to keep reps selling.  Zendesk Sell removes the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data.

Built to connect and scale

Zendesk Sell is part of a connedct suote of products that makes it easier to support your customers with customer service, engagement and sales CRM solutions.  Zendesk Sell will scale as your business grows.


Benefits of Zendesk Sell

Conversations make conversions

Zendesk Sell gives sales representatives access to integrated tools that provide the full context of a customer account.  This keeps them in the loop and allows them to capitalise on opportunities.  For example, when a support ticket turns into questions about new products, the lead can be handed off to sales.  Keeping track is easy because data capture is automated, so reps and agents can stay on the same page.

Automate your pipeline actions

Always have eyes into what’s going on with your sales pipeline.  Zendesk Sell makes it easy to keep your team focused on the highest value leads and deals without worrying about daunting administrative tasks.  You can build and manage a pipeline that aligns with your business so your reps can prioritise your customers and prospects.

Just a few clicks do the trick

Make calls, send emails, schedule meetings, and view deal history all from one place – without logging everything by hand.  With Zendesk Sell, you get Smart Lists to help you segment and filter your leads and deals in real-time, so you can stay organised and spot opportunities.  When it comes time to close deals, you can do it anywhere, because Zendesk Sell gives you the power of a desktop sales tool in the palm of your hand.

Drives action with data

Track every interaction with every customer, and turn that data into reports that help analyze and forecast your business.  With Zendesk Sell, you get drag-and-drop dashboards, as well as 30+ out-of-the-box reports for visualizing, understanding, and interacting with your data.

Key Features of Zendesk Sell

Email tracking

Keep all your email communication in context.  Instantly log and record all your lead and contact-related emails in Zendesk Sell, whether they’re sent to your inbox or in the Sell UI.

Email notifications

Receive real-time push notifications and alerts when a prospect reads or clicks on your email so you can reach out at the right time.

Email automation

Create and save unlimited email templates in Zendesk Sell, and take advantage of merge tags like “name” and “company” to add a human touch.

Log and record every call

Instantly log and record any outgoing or incoming calls and reference them any time, all within the context of the appropriate lead, contact, or deal.

Send a text

If you reach a prospect’s voicemail, just follow up with a text.  Track and attach all your SMS messages to your lead, contact, and deal cards.

Increase conversion

Create targeted prospect lists, identify the right professionals in each account, and easily prospect across multiple channels.


Instantly improve your Zendesk Sell contact and company records to ensure your data is accurate, current, and comprehensive.

Activity reporting

Get access to out-of-the-box reports that examine key metrics like email count and outcomes so you can maximise your email conversations and selling techniques

Mobile app

Zendesk Sell’s native mobile sales app makes it easy to access and measure email communication from wherever you are.

Click to call

Make calls without lifting a finger.  Just click on any phone number to place a call, or easily generate call lists for rapid automated dialing.

Scripts and notes

Say the right things at the right time with the ability to store and access notes and call scripts directly in Zendesk Sell.

Call analytics

Get out-of-the-box reports that track key metrics including call count, duration, and outcomes.

Enhance productivity

Leave contact searching and verification up to Zendesk Sell, so your dataset is always complete and current.


Build targeted lead lists using industry, company size, role, and more in Sell. And when your list is ready, automate outreach with the Sell integrated communications tools.

Award winning sales engagement automation

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