At Evolution Marketing, we are proud to have played a pivotal role in helping our client, NTI, win the Service Excellence award for their outstanding commitment to customer service. As a solutions partner of SugarCRM, we were able to work closely with NTI to leverage Sugar’s customer service solution, Sugar Serve, in order to drive significant improvements in their customer service.
“NTI have been a pleasure to work with, from the early stages of evaluating Sugar’s capabilities, through to a highly collaborative implementation process. The high levels of adoption and satisfaction from users, customers, and stakeholders demonstrate the benefits of working in partnership to create world-class customer experiences.” – Darren Flood, Managing Director, Evolution Marketing
From the early stages of evaluating Sugar’s capabilities, through to a highly collaborative implementation process, working with NTI has been a pleasure. Together, we were able to innovate and improve their roadside assistance system, claims system, and roadside assistance tracking and safety system. We also helped NTI manage a 30% increase in call volume while improving their CSAT scores, which measures customer satisfaction.
“Sugar is a great product, but the service we expect from our partners is really notable. So that we can build a system and pass on those service excellence standards to our customers and users.” – Bobby Cracknell, CRM Manager, NTI
The high levels of adoption and satisfaction from users, customers, and stakeholders demonstrate the benefits of working in partnership to create world-class customer experiences. We are proud to have been a part of this journey with NTI and are honoured to have played a role in their recognition as a Service Excellence award winner.
To learn more about this success story, check out our video featuring NTI and Evolution Marketing:
At Evolution Marketing, we believe that the key to delivering exceptional customer service is through strong partnerships and the leveraging of powerful technology solutions such as Sugar Serve. We look forward to continuing to work with forward-thinking companies like NTI to drive customer service excellence.