Blog
Sugar Market Demonstration and Discussion
Darren Flood from Evolution Marketing provides are view of Sugar Market – Sugar CRM’s new marketing automation product in this informative 50-minute video. This video follows the preceding webinar, called The definitive introduction to Marketing Automation, which...
The Definitive Introduction to Marketing Automation
Darren Flood from Evolution Marketing provides a high-level review of marketing automation in this informative 45-minute video. Darren answers the most commonly asked questions about marketing automation: What is it? How does it work? How does it connect your sales...
What is the value of great customer service in a post-COVID economy?
Why bother with a good customer experience? The CRM and Sales Impact Report released by SugarCRM recently shows that consumers are likely to pay 25% more if they receive a “frictionless” customer experience. A poor experience has the opposite effect. The report...
What is a better “customer experience” and why is it critical to your business in 2021?
Darren Flood from Evolution Marketing and Richard Miller from SugarCRM have a “fireside chat” and take a light-hearted look at the latest customer experience trends and technologies. This video explains how a business can use customer experience technology to turn a...
Four new tools for Customer Success Management
In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM take a light-hearted look at the latest customer experience trends and technologies.SugarCRM’s recent acquisition of W Systems offers SugarCRM customers a new range of tools that can...
Four ways to convert your account manager into a higher-value customer success manager
In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM have a light-hearted discussion about the latest customer experience and technology trends. Darren and Richard chat about how CRM systems can help evolve your traditional account...
Customer Relationships in Crisis
49% of Australian sales leaders say that their CRM is costing their organisation lost revenues. Evolution Marketing’s Darren Flood and SugarCRM’s Richard Miller have a light hearted look at the latest #customer experience platform trends from a report recently...
Can artificial intelligence increase sales revenues for your business?
This is the first episode in a series of light-hearted conversations between Darren Flood from Evolution Marketing and Richard Miller from SugarCRM, who discuss the latest customer experience technology trends. Richard leads in with a statistic: “88% of sales leaders...
SugarCRM v10 is now available and here is what we like about it
The roll out of SugarCRM v10 has begun for everyone who is hosted On-Demand by SugarCRM. Sugar continues to add value to their platform with Quarterly updates, and this Quarter has a few stand-out changes that we are excited about. More Compact Record view The record...
Why investing in your software makes good business sense
Not so long ago, software in small and medium sized organisations was a fairly insignificant expense. Your biggest expenditure would have been the purchase of Operating System licenses and Microsoft Office licenses which would have covered the business for a few years...