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Four new tools for Customer Success Management
In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM take a light-hearted look at the latest customer experience trends and technologies.SugarCRM’s recent acquisition of W Systems offers SugarCRM customers a new range of tools that can...
Four ways to convert your account manager into a higher-value customer success manager
In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM have a light-hearted discussion about the latest customer experience and technology trends. Darren and Richard chat about how CRM systems can help evolve your traditional account...
Customer Relationships in Crisis
49% of Australian sales leaders say that their CRM is costing their organisation lost revenues. Evolution Marketing’s #Darren Flood and SugarCRM’s #Richard Miller have a light hearted look at the latest #customer experience platform trends from a report recently...
Can artificial intelligence increase sales revenues for your business?
This is the first episode in a series of light-hearted conversations between @DarrenFlood from Evolution Marketing and @RichardMiller from SugarCRM, who discuss the latest customer experience technology trends. Richard leads in with a statistic: “88% of sales leaders...
SugarCRM v10 is now available and here is what we like about it
The roll out of SugarCRM v10 has begun for everyone who is hosted On-Demand by SugarCRM. Sugar continues to add value to their platform with Quarterly updates, and this Quarter has a few stand-out changes that we are excited about. More Compact Record view The record...
Why investing in your software makes good business sense
Not so long ago, software in small and medium sized organisations was a fairly insignificant expense. Your biggest expenditure would have been the purchase of Operating System licenses and Microsoft Office licenses which would have covered the business for a few years...
How to create professional proposals faster with Sugar and PandaDoc
As every good sales manager knows, the key to securing deals quickly and efficiently is having a well-designed, streamlined process for delivering proposals. If your sales team have to reinvent the wheel each time they create a proposal document, or are using...
Sales challenges manufacturing businesses face – and how to solve them
If you’ve been keeping up with our blog, you’ll have read our recent piece on emerging trends in manufacturing and learnt how businesses are leveraging these trends to drive sales. This article looks at the sector through a different lens, discussing some of the key...
To delete or not to delete? What to do with lapsed customer records
When was the last time you gave your customer records a spring-clean? Possibly never right? Sitting down to interrogate thousands of data points is pretty low down on most people’s priority lists. But it does beg the question: should you be clearing your CRM database...
Sugar makes using Gmail a whole lot sweeter
Integrating your CRM solution with your email platform has the potential to be a game-changer. It means no more flicking back and forth between applications to look up information and no need for manual copy-and-pasting. Everything works seamlessly, enabling you to...
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