A Superior Customer Service Platform
Solve your customers’ pressing issues and provide a differentiated, positive experience at every touch point to build life-long customer relationships.
A Powerful, Process-Driven Support Solution
With out-of-the-box workflows for Service Level Agreement management, ready-to-go reports, and modern self-service capabilities, Sugar Serve has everything you need to start delighting your customers – today.
Finally, a True 360-Degree View of Your Customers
Sugar Serve leverages SugarCRM’s unique intelligent customer data platform, allowing you to access the most relevant customer information and insights to drive more informed decisions and resolve customer issues faster.
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Improve Agent Productivity
A modern user experience means agents have everything they need right at their fingertips.
Reduce Cost of Service
Self-service capabilities allow your customers to help themselves, lowering overall costs.
Increase Customer Satisfaction
More informed, proactive support means your customers get what they need, becoming customers for life.
Platform integration
Sugar Serve has been designed as a standalone customer service product, but it also integrates seamlessly with Sugar Sell, Sugar Market and Sugar Enterprise.
Introduction to Sugar Serve
Key Features of Sugar Serve
Service Console
A unified interface that empowers agents to be more productive and better know every customer with whom they engage.
SLA Management
Automatically calculate and measure your support organisation against even the most complex service-level agreements, including managing against multi-region business centres and related business hours.
Self-service
Help your customers help themselves. Sugar’s self-service portal and knowledge base allows for users to quickly solve common problems, which drives satisfaction and defrays customer support costs.
Case management
Manage inbound customer issues across multiple channels and insure service level agreements are met.
Case Routing
Out-of-the-box business rules for effectively routing inbound cases, including time-based re-assignment and escalations—all powered by SugarBPM.
Reporting and Analytics
Pre-packaged reports and dashboards give support centre managers deeper insights into the metrics that matter when driving a differentiated and superior customer experience
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