A Superior Customer Service Platform

Solve your customers’ pressing issues and provide a differentiated, positive experience at every touch point to build life-long customer relationships.

A Powerful, Process-Driven Support Solution

With out-of-the-box workflows for Service Level Agreement management, ready-to-go reports, and modern self-service capabilities, Sugar Serve has everything you need to start delighting your customers – today.


Finally, a True 360-Degree View of Your Customers

Sugar Serve leverages SugarCRM’s unique intelligent customer data platform, allowing you to access the most relevant customer information and insights to drive more informed decisions and resolve customer issues faster.


Improve Agent Productivity

A modern user experience means agents have everything they need right at their fingertips.

Reduce Cost of Service

Self-service capabilities allow your customers to help themselves, lowering overall costs.


Increase Customer Satisfaction

More informed, proactive support means your customers get what they need, becoming customers for life.

Platform integration

Sugar Serve has been designed as a standalone customer service product, but it also integrates seamlessly with Sugar Sell, Sugar Market and Sugar Enterprise.

Introduction to Sugar Serve

Key Features of Sugar Serve

Service Console

A unified interface that empowers agents to be more productive and better know every customer with whom they engage.

SLA Management

Automatically calculate and measure your support organisation against even the most complex service-level agreements, including managing against multi-region business centres and related business hours.


Help your customers help themselves.  Sugar’s self-service portal and knowledge base allows for users to quickly solve common problems, which drives satisfaction and defrays customer support costs.

Case management

Manage inbound customer issues across multiple channels and insure service level agreements are met.

Case Routing

Out-of-the-box business rules for effectively routing inbound cases, including time-based re-assignment and escalations—all powered by SugarBPM.

Reporting and Analytics

Pre-packaged reports and dashboards give support centre managers deeper insights into the metrics that matter when driving a differentiated and superior customer experience

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