by Ryan Fairweather | May 19, 2021 | Customer Experience, Customer service, Customer Stories, Customer Success, Sugar Serve
Why bother with a good customer experience? The CRM and Sales Impact Report released by SugarCRM recently shows that consumers are likely to pay 25% more if they receive a “frictionless” customer experience. A poor experience has the opposite effect. The report...
by Ryan Fairweather | Mar 31, 2021 | Customer Success, SugarCRM
In this video, Darren Flood from Evolution Marketing and Richard Miller from SugarCRM have a light-hearted discussion about the latest customer experience and technology trends. Darren and Richard chat about how CRM systems can help evolve your traditional account...