by Ryan Fairweather | May 19, 2021 | Customer Experience, Customer service, Customer Stories, Customer Success, Sugar Serve
Why bother with a good customer experience? The CRM and Sales Impact Report released by SugarCRM recently shows that consumers are likely to pay 25% more if they receive a “frictionless” customer experience. A poor experience has the opposite effect. The report...
by Darren Flood | Feb 17, 2016 | ACT!, Customer Stories, News
We had no consistency with the system use, no visibility of reporting and no functionality of ACT! Reporting If you’ve ever tried to use your CRM system to drive performance through reporting, you may have faced similar challenges. Starting the conversationEutility...
by Darren Flood | Feb 16, 2016 | Act-On, Customer Stories, SugarCRM
CitySmart, Brisbane City Council’s sustainability agency, is using SugarCRM to underpin its major business initiatives, from energy efficiency programs, business networking events and community sustainability initiatives. Starting the conversation Initially it was a...
by Darren Flood | Nov 18, 2015 | ACT!, CRM, Customer & Contact Management, Customer Stories, General, Software, Solution Type
Enerdrive Case StudyWe’ve been in this business for over a decade and over that time we’ve heard our share of customer relationship management (CRM) horror stories. No one uses it, it’s not working, and it’s not fit for purpose. If you’ve ever been involved in a CRM...